Automatically categorizes and routes requests to appropriate teams for faster resolution and response
When requests are processed manually, they may sit in the queue for hours or longer before they are sent to the appropriate team for response. R² instantaneously categorizes requests and sends them where they need to go, improving customer satisfaction.
Categorizing requests is normally an expensive and manual task performed by a team of people. R2 automates the message routing process leading to a boost in employee productivity.
Using R2 to automatically categorize or suggest categories can increase consistency and accuracy. It can also help reduce the number of requests that fall into ambiguous categories such as “other,” which often lead to unnecessarily slow resolutions.
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