Improve Customer Experience With Intelligent Automation

Rapid Routing is a more consistent, accurate, and efficient approach to automated routing. It uses machine learning (ML) algorithms, robotic process automation (RPA), and natural language processing (NLP) techniques to instantaneously respond to many inquiries by chat, email, or phone.

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Key Benefits Include:

  • Automatically categorizes and routes requests to appropriate teams for faster resolution

  • More efficient than traditional manual responses, which may sit in the queue or never be addressed

  • Frees up time and resources for other more business-centric or pressing tasks

  • Reduces opportunity for human error while increasing consistency and accuracy

Columbus Collaboratory is now Covailâ„¢

1375 Perry Street
Columbus, OH 43201
(614) 591-0440

Trustworthy, Intelligent Operations. Accelerated.

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